Well, I missed a payment to Capital One last month (November). The due date was towards the end of the month and I was a couple of weeks late paying it due to a short paycheck. I don’t even use this card. I just have a balance due to some emergencies and no cash flow at the time.
Let me say I am rarely late paying my bills, but things do happen in life that make it impossible to pay something on time.. i.e. short paycheck due to illness (don’t have sick leave where I work).
Well Capital One did NOT send me a reminder that I was late, not even an email. Instead they sent it straight to a collection agency (owned by them). Needless to say they were paid double (actually more than double) this month and I sent an email voicing my displeasure at how they handled this situation. I also told them I would be paying the card off and canceling it ASAP. I also told them I would be recommending to friends, family and co-workers to pay theirs off and cancel it.
I could understand if I were habitually late or habitually missed a month, but I’m not and I don’t.
So here are my suggestions for handling payments to Capital One:
1. Don’t be late with a payment.
2. Pay more than the minimum amount due.
3. Pay it off and cancel the card.
4. If life throws you a curve, contact them and tell them you intend to pay, but it will be late and state the reason why.
5. Never get another Capital One card as long as you live.
I agree with you about Capital One. I did’nt opt out fast enough and when you call for helpt there csr are nasty and threatening. I never thought they would send you to a bill collector if you are late a month. No one ever seems to know what they are doing there. I did however send a email to their President. Of course we know where that will go. If you want to bank do it with bank of america and or chase. these guys are loan sharks
By: Kim on January 6, 2010
at 12:14 am
I agree and that is why I posted this opinion…to let other folks know, if they don’t already, how this credit card company treats people. Hopefully, more folks will read this and pay off their cards and cancel them. This company needs a comeuppance big time.
By: digipicsphotography on January 6, 2010
at 4:03 am